An image of three mostly dark floors in a multi-story office building at night.

Verify signer identity for your important agreements

DocuSign Identify
Know who you’re doing business with

Know who you’re doing business with

Verify signer identity beyond the standard practice of clicking an emailed link. DocuSign Identify makes e-signature verification, identity proofing and authentication a seamless part of eSignature—so you can protect your important agreements, and your customer experience.

Support compliance

Help meet requirements with Know Your Customer (KYC), Anti-Money Laundering (AML) and regional regulations. Verification status is recorded in every Certificate of Completion.

Manage identification seamlessly

Embed identity proofing and authentication into one connected DocuSign eSignature experience.

Operate globally

Access the industry’s largest network of identity verification and trust service providers. Choose from DocuSign native solutions or API-supported integrations.

Why a connected signing and identity verification experience matters


#1 reason customers abandon transactions: lack of visible security*


84% of businesses say certainty about customer ID reduces risk**


in fines and sanctions in 2020 and 2021 issued to financial services firms for AML failings.***

Spotlight on DocuSign ID Verification

ID Verification digitally verifies signer identity via government IDs, knowledge-based authentication (KBA) questions, or electronic IDs. Mobile-friendly and available worldwide.

New features for ID Verification

Expanded ID and eID methods

In the US, signers can answer personal questions to prove their identity. DocuSign also offers new bank-based ID in the UK and eID in France. See the full list of countries eligible for ID Verification.

Identification for digital signatures

Accelerate agreement completion for digital signatures through DocuSign ID Verification and integrated solutions with our partner IDnow.

ID Evidence

As an option, you can retain and extract ID information into your own systems of record, or download as a PDF, helping to support audit and compliance requirements.

Types of identification solutions

DocuSign Identify includes a variety of authentication and identity verification options to meet all of your business needs.

DocuSign Identify screenshot requesting details on the type of ID.

Document ID and eID Verification

Verify signer identity worldwide with DocuSign ID Verification, which checks identity based on government-issued photo IDs, or bank-based and electronic IDs.
Screenshot showing questions that are part of KBA within DocuSign Identify.

Knowledge-Based Authentication

Let signers verify their identity by correctly answering personal questions about themselves. Available as part of ID Verification.
 Screenshot showing authentication methods for AES/QES with DocuSign Identify.

Support for AES and QES

Sign Advanced Electronic Signatures with ID Verification and achieve a Qualified Electronic Signature with an integrated IDnow solution.
Screenshot showing admin setting

Flexible Admin Controls

Choose from pre-set configuration or customize, such as type of ID methods and country of issuance accepted, ID data retained, and name matching precision.
Screenshot showing authentication details including the workflow, timestamp and result.

Proof of Verification

Write verification status and ID data into your system of record using APIs. Authentication details appear in every eSignature Certificate of Completion.
Screenshot showing SMS or call-based authentication with DocuSign Identify.

SMS Authentication

Enable easy two-factor authentication with a one-time code available to users in 180+ countries. Use it as a stand-alone solution or add to your identity verification process.
DocuSign customer M&T Bank is using digital ID verification to accelerate account opening and comply with Know Your Customer (KYC).

“ID Verification helps with compliance on KYC and makes M&T Bank’s life easier."

Sandra Bell
VP, Enterprise Transformation Office
M&T Bank

Learn how M&T Bank added new digital capabilities to enhance security and customer experience, saving $17 per document in an account opening use case.
Read the customer story

Leading companies use Identify to…

DocuSign customer EngagedMD is improving the patient experience

Improve the patient experience

EngagedMD saved 1-2 hours per patient by enabling patients to sign consent forms at home.
DocuSign customer Washington State Employees Credit Union is improving its banking experiences

Deliver seamless banking experiences

Washington State Employees Credit Union embraced digital processes to improve the member experience.
DocuSign customer Funding Circle is creating a better customer experience.

Digitize the loan application process

Funding Circle reduced the average time to process applications by 98%.
Nurse in a meeting with a patient to discuss DocuSign electronic signing options.

DocuSign Identify use cases

  • Account opening and onboarding
  • Lending, leasing and financing
  • Insurance applications
  • Good practice guidelines agreements
  • Auto test drive and sales agreements
  • Patient consent management
  • Employee onboarding


Learn more about DocuSign Identify

DocuSign’s Future of online identity and authentication software whitepaper.

Balancing security and customer experience in Identity Verification

Learn more about how leading organizations balance security and customer experience in identity verification
DocuSign’s solving the identity crisis whitepaper.

Accelerating Digital Transformation: Spotlight on Financial Services

Learn how financial services are accelerating their identity verification processes
DocuSign’s Identify product datasheet

DocuSign Identify datasheet

Learn more about DocuSign Identify solutions and benefits in this datasheet.

Protect your high-value agreements with DocuSign Identify